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CV de Operations Manager / Manager, cherche un emploi de Retail Operations Manager / malaisie.enligne-int.com

malaisie.enligne-int.com : cv

Sought job:Operations Manager/Retail Manager/Customer Service Manager

Code CV : 5334f7823624b499
Date de dernière connexion : 2014-03-28

Monsieur Ta... T...
....
41100 Klang
Malaisie




Situation actuelle:
Secteur d'activité actuel : Retail/customer service/entertainment
Taille de l'entreprise : 101 à 1000 salariés
Fonction actuelle : Operations Manager
Nombre d'années à ce poste : 6 à 10 ans
Nombre de personnes sous mes ordres : 21 à 50 personnes
Salaire annuel : 26000.00 USD
Expérience Totale : + de 15 ans
Disponibilité : Préavis 3 mois
Poste recherché:
Fonctions: Manager, Customer Service Manager,
Secteur d'activité: Entertainment/retail/travel, ,

Type de contrat souhaité: CDD Intermittent, Agent
Temps de travail souhaité: Saisonnier, Travail le WE
Salaire Annuel Minimum / Souhaité: 28000.00 / 32000.00 USD
Etudes :
Dernier niveau d'etudes validé avec diplome : Bac+4
Dernier diplome : Bachelors in Marketing Communication from Columbia College Chicago at University of Chicago
Niveau d'études actuel : Bac+4
Autres Formations :


Mobilité :
Pays : Malaisie

Outils / Logiciels / Méthodes maitrisés
Microsoft office

Permis VL, PL, véhicules spéciaux


Langues
Anglais : Courant
Chinois : Débutant
Thaï : Débutant
Malais : Courant
Hindi : Avancé



CV :

Monsieur Ta... T
41100 Klang
Malaisie


OBJECTIVE



Secure a benchmark position in International
Business setting in which utilize business, operations and language skills to
assist the firm to

secure an edge over the competition, and
realize increased business and profitability





WORK EXPERIENCE





Trend Matrix Enterprises Sdn Bhd, KL

Head of Operations –
October, 2013 – Current



·
Manage
the growth and expansion of the first outdoor concept 500 meter long strip mall
street that comprises of exciting services, retail, nightlife and food & beverage
right in the heart of golden triangle Kuala Lumpur.

·
To
oversee all operational issues that include building maintenance, rental
agreements, cleaning services, security, event management, outlet rental sales
and outlet operational procedures.

·
Responsible
for the rebranding of KL Citywalk by invitational sales of exclusive retail and
F&B outlets.

·
Responsible
for a 30% outlet change in the first 2 quarters and 20% increase in rental
return revenue in the following quarter.


Aquawalk Sdn. Bhd. Aquaria KLCC

Head of Operations –
April, 2010 – August 2012



·
Manage
total day to day operations of aquarium covering almost 70 thousand square feet
of area

·
To
manage and supervise a total of 42 staff from 5 departments which include ticketing,
operations, retail, security and cleaning services

·
Ensure
all front of house areas are functioning which include all exhibits, lightings,
ticketing and retail P.O.S systems, projectors and voiceovers, turnstile
systems, fish and other exhibit life support and timing of feeding shows

·
To
effectively deal and communicate with outsource partners, suppliers and
contractors.

·
Ensure
priority of safety and security for customers at all times.

·
To
project and set and exceed yearly retail sales budget

·
To
source and procure products on a year round basis from China.


Head For Retail
Operations – May, 2007 – April, 2010



·
Manage
day to day operations for Atlantis Gift Shop which houses all gift merchandise
for Malaysia’s Largest Aquarium the Aquaria.

·
Manage
inventory & stock management, P&L management, ordering system, staff’s,
P.O.S activities and sales as per given target

·
Plan
and organize stock takes, prepare annual budgets and conduct performance
evaluations

·
Submit
monthly progressive and sales reports

·
Achieved
highest sales figure ever recorded in August 2008, after being opened for 3
years only within 3 months of employment

·
Maintain
excellent and healthy relationship with suppliers from China, Australia, and
Philippines.

·
Posses
excellent negotiation and sourcing skills for correct merchandise

·
The
capability to manage smooth flow for heavy volume of customers at any given time

·
Manage
a gross turnover revenue of over RM5 million annually





Aeon Stores Bhd (Jaya Jusco)

Manager, NBD Department (Shop) – January 2006



·
To
develop new business locations within shopping complexes

·
Strategize
marketing options and target market in accordance to brand exposure needs

·
Liaise
with complex management on all aspects of contractual regulations

·
Responsible
for suitable floor and lot location as well as required size in contrast to
budget, stock size and company forecasted profitability plan

·
Manage
a store development budget for all aspects of set-up till handover

·
Directly
in charge of successfully setting up the 5th Jeans Studio &
T-Zed and Orange Sorbet boutiques in our 14th and latest Aeon Jaya
Jusco Shopping Complex in Taman Equine Sri Kembangan

·
Actively
involved in setting up our new and upcoming shops in our 9th Shopping Complex
at Cheras Selatan and also in Queens Bay, Penang where we will be the anchor
tenants.

·
Currently
working on two new shop set-ups for year 2007, one at Sunway Pyramid 2 and the
other at our 17th and largest Jusco in S.E A at Bukit Tinggi Klang


BTC Clothier Sdn Bhd (British India & Wh Stores)

Brand Manager –
April, 2004 – Nov, 2005



·
Supervise
all aspects of operations for four stores, two in Malaysia and two in Singapore

·
Manage
a dedicated merchandising team to ensure all products are in par with current fashion demand

·
Coordinate
all S&P periods within stores and work closely with warehouse management
for delivery deadlines

·
Monitor
store managers and supervisors to ensure smooth daily store operations, while
leading a sales team to deliver excellent service to maximize sales

·
Responsible
for all security aspects of stores to minimize stock shrinkage

·
In-Charge
of all aspects for our newest store opening in Ngee Ann City Singapore in June
2005

·
Manage
to meet targeted sales for 7 months out of 15 months running operations and at
least 80% for the rest at our flagship store in
One Utama (17’000sqft)

·
Promoted
merchandise and all sponsorship programs by working closely with local magazine
publishers, advertising agencies and television shows (Astro) for maximum brand
exposure. Increased sales by 20% over the last 6 months

·
Responsible
for sponsorship of clothing and fashion show preparation for the National Heart
Association Charity Gala Nite at The Palace of The Golden Horses that was
attended by our Prime Minister, all local and foreign media and delegates


The Bon Macy’s Federated Stores – Seattle WA

Training Manager –
March, 2002 – 2004

(Nature of Business –
Retail Superstores)



·
Plan,
schedule and assist the Head of Department for full spectrum of Training and
Development.

·
Deliver
and co-ordinate training for all levels based on Training Needs Analysis and to
ensure continual enhancement of Customer Service employee’s capabilities in
line with organizational needs.



Department/Merchandising
Manager – Nov, 1998 – March, 2002

Responsibilities
included;



·
Customer
service/relations

·
Floor
Merchandising

·
Planning

·
Stock
control

·
Sales
target achievement

·
Monitored
20 permanent employees to an addition of up to 35 part-timers during seasonal
celebrations. Achieved and surpassed sales plan every month.

·
Conducted
quarterly and yearly employee work appraisals based on attendance, customer
satisfaction and surveys, work performance and sales productivity.

·
Teamed
up with Visual Merchandising department to plan and co-ordinate replenishing
and replacement of new merchandise for department.


AT & T Global Inc. (Universal MasterCard Division)

San Jose, California

In-call Supervisor –
Dec, 1997- Sept, 1998



·
Lead
a team of service professionals to monitor customer queries, complaints and
feedback. To maintain efficiency and smooth flow of daily operations. Targeted
to not exceed 4% of call volume rejection.

·
Monitored
17 employees that were responsible of answering approximately 1900 calls in an
8 hour shift. Responsible for the preparation of all relevant paperwork in
relations with credit fraud and investigation.

·
Communicate
with other departments in regards to customer account handling and request.
Report to call center manager for daily call center operations and briefing.


Chicago Hilton & Towers – Chicago, IL

Promotions Executive
(Internship) – Jan, 1996 – Aug, 1996



·
Assist
the manager in planning, developing and implementing advertising and
promotional campaigns in line with the communications plan.

·
Banquet
setups and bookings – In house promotions – Client communication and media
relations.





Chicago Sun Times – Chicago, IL

Photo Journalist –
1994 – 1996



Accompany staff
reporters to news assignments – Document fast paced events with photographic
illustrations.


JOB ACHIEVEMENT OVERALL



·
Managing and handling
all employees with minimum supervision and support.

·
Increased sales
during slow retail periods using creative sales approach

·
Time management
proficiency, managing promotional seasons and meeting deadlines.

·
Strongly recommended
Customer Loyalty Programmes, surveys and suggestion feedbacks and pushed for
high levels of customer service particularly in the area after sales service

·
Developed excellent
working relationships with corporate partners (Hudson’s, Macy’s and Lazarus)


JOB
RESPONSIBILITIES



·
Assisting Customers
better understand products offered hence building brand loyalty

·
To have strong sense
of quality, timing and cost control.

·
Exercise excellent
attention to detail and follow-up.

·
Have a solid grip on
inventory management and product replenishment for best sell through items

·
Develop positive,
effective relationship across all departments.

·
Understand and project
a positive service attitude with Customers

·
Have excellent
presentation and writing skills

·
Actively support
promotional initiatives by Head Office, and
to provide constructive feedback on market response

·
Being creative in my
approach to business and problem solving.

·
Pioneering creative
ideas to suit customer drive to sales and instant brand recognition

·
Constantly keeping
track of changes in consumer needs and buying behaviour





EDUCATION



·
1992
– 1996

Columbia
College Chicago at University Of Chicago

Bachelor of Arts in
Marketing Communications

·
Certified
Dive Master (PADI)




Lettre de candidature

Monsieur Ta... T
41100 Klang
Malaisie

Sought job:Operations Manager/Retail Manager/Customer Service Manager


Not many people travel the career path that I have taken but in due
course I have run the whole marathon of marketing and communications, climbing
up the ladder at every turn and donning different hats and gaining knowledge at
every turn of my career.



The younger years of life that shaped my character and the portfolio of
jobs that followed my career in life can be largely attributed to my thirst for
the customer serviced industry, not limiting to human development and
communications, followed naturally with an uncanny ability to craft and use
words to my advantage. My first calling was of course Marketing Communications
in which I graduated with Honours from the University of Chicago, Ilinois after
which I landed a job at the prestigious AT & T Group Of Companies.



I have never looked back ever since, having found my niche and have
always been in the forefront of retail industries demonstrating my sharp
communication, marketing and public relations skills.



At some time or another I have held the positions of Photo Journalists,
Call Centre Supervisor, Retail Manager, Training Manager, Brand Manager and
Operations Manager covering all areas
essential to the success of an upscale and demanding world of customer service
orientated market. No matter what your product or services are, as I have sold
indirectly ‘sand to the Arabs and ice to the Eskimos.



An ability to ‘think out of the box’ and to create some really
innovative and exciting ideas are rewards that come with the job and of course
recognition for your work. The probability is that if you can get your creative
staff excited with your ideas, you can also sell that idea to your client.
That’s where the art of flawless presentation comes in which I bashfully can
say I have a cutting edge of being a leader.



Secondly, client relationships are extremely important and cultivating
it like a fertile paddy field is the foundation of the acceptance of your ideas
and marketing solutions. This element is crucial when the customer due to your
‘special relationship’ allows you breathing room rather than brush you away
like a pesky fly.



Thirdly, having the experience in all fields of marketing from public
relations, retail service and management, call centre management and event
management makes you an all rounder so that not only can you take an
outstanding brief from the client and deal on the level of upper management but
possess the ability to visualise, create, write and execute the ideas, almost
single-handedly. Limitations not, I’m truly a leader that understands the
importance to teamwork with the ability to communicate effectively in any given
situation.



Finally, an ability to create a warm atmosphere with colleagues is
crucial no matter what their roles and standing, right from the tea lady to the
chairman. A ‘happy’ workplace where there is gaiety, fun and laughter and where
you have immense pleasure in what you do, will probably produce excellent work
results.



Having
experience the capabilities of customer service offered in Malaysia I would
have to say we remain at least a decade away from international standards.
Confident enough to say with my capabilities I could certainly play a major
role in closing that gap.



I hope you have a wonderful day and I look forward towards hearing from
you soon.

Monsieur Ta... T...


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